WARRANTY

VICIS, Inc. warrants the ZERO1 LODE Shell, VICIS RFLX, and ARCH Shell to be free from defects in materials and workmanship for a period of two (2) years from the date of shipment. Attachment hardware, jaw pads, and FORM Liners are warranted to be free from defects in materials and manufacturing for a period of one (1) year from date of shipment, not including normal wear and tear. To make a warranty claim, contact VICIS and request a warranty authorization form, including proof of original purchase, and place and dates of reconditioning. Helmets covered under warranty should be returned fully intact. VICIS will inspect the helmet to determine if defects fall within warranty, and will determine if repair or replacement is warranted. To begin a warranty claim please call our customer support team at 1 844 VICIS 01 (1 844 842 4701), or email support@vicis.com

‍THIS WARRANTY SHALL BE VOIDED IF ANY OF THE FOLLOWING OCCURS:

‍The helmet has had repairs or alterations which modify the helmet in any way, including, but not limited to, removing warning labels, altering any material to make room for a communication device, drilling holes in the ZERO1, painting the helmet, and/or using unauthorized cleaning agents.
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Any replacement parts not approved by and/or purchased from VICIS were added to the helmet.
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The helmet was reconditioned by anyone other than VICIS or an authorized VICIS reconditioning facility.

The helmet was not reconditioned at least once every two years at an authorized VICIS reconditioning facility.

FAQS

Can I use a third-party add-on with the ZERO1?

‍The ZERO1 helmet has been tested and is NOCSAE-certified as a standalone product. VICIS does not make any claims regarding the performance of third-party add-on products when used with our helmets. Use of third-party add-on products may negatively affect helmet performance. We suggest players and/or teams request test data from the manufacturer of any third-party add-on product to determine its efficacy when used in conjunction with one of our helmets.
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‍Will VICIS void my warranty for using an add-on?
‍VICIS will void the ZERO1 helmet warranty if attachment of a third-party add-on product requires modification of our helmet (e.g., drilling holes), chemical affixation (e.g., using adhesive to attach the product to our helmet shell), or when the attachment method negatively affects the proper function of the helmet (e.g., attachment of the accessory hinders or restricts movement of the LODE Shell, RFLX Layer, or Facemask).

VICIS EDGE SHIELD BY OAKLEY® WARRANTY OVERVIEW

All VICIS Eye shields are warranted against manufacturer defects for one year from original date of purchase. This warranty is valid only with proof of purchase from VICIS. Lenses are not warranted against normal wear and tear, including scratches. In the case of a warranty claim, VICIS will replace the Shield at no cost.

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