All returns or exchanges of VICIS products must be within 30 days from the date of shipment and product must be in new condition, and cannot have been worn in play. Helmets with a standard color and finish from our online catalog being returned for size exchange or warranty review will not have a restocking fee applied, while product being returned for credit will incur a 15% restocking fee. Except for warranty claims related to defects in materials or workmanship, no returns will be accepted for custom painted or finished helmets or facemasks. If you placed your order directly with VICIS, please contact us and a Customer Service representative will respond with a Return Authorization Number and directions on how to return your order. VICIS is not responsible for return freight on product unless it is found to be defective. VICIS is not liable for lost packages. Once your return is received, a credit will be issued (if warranted) within 30 business days. Please allow one billing cycle for credit card refunds to appear on your credit card statement.
For any questions or for expedited turn around on product exchange or warranty replacement, please contact VICIS Customer Support
You may cancel oyour order and receive a full refund of the purchase price, or adjust the your helmet configuration specifications, if requested within 48 hours of initial order date. Please contact VICIS Customer Support
to request a cancellation.
If you are not completely satisfied with your purchase, you may return the item(s) within 30 calendar days of receipt for an exchange or refund to your original payment method. All item(s) must be returned by mail in their original condition, (unworn, unwashed, and unaltered) in the original polybag.